How do I change my Payble contact details?

Modified on Mon, 27 Apr at 8:39 AM

How do I change my Payble contact details?

Updating your information in Payble is simple, but there are some restrictions depending on how your account is created initially.

  • You cannot edit or change your sign-in method.

    • If you log in with a mobile number, you cannot edit your mobile number.

    • If you log in with an email address, you cannot edit your email address.

  • Your login method is displayed within the application with an icon of a green shield.

  • If you lose access to your sign-in method, contact your bill provider. They can help cancel any necessary plans so you can set up a new profile within Payble.

  • You can update your name at anytime.

  • This process is followed to enable email receipts; however, this specific process is explained > How to enable (or disable) email payment receipts


It's important to note that updating data within Payble does not update Council's records automatically; however, Council may use the information added in Payble to update their records.


How-to

To make changes to your Payble profile, you will need to sign in using the same authentication method you used when setting up your plan (mobile or email) - you can easily get to Payble by going to your Council's website and searching for Payble or by scanning a QR code on a notice. 


After you have signed in, from the Options button on the top banner, select Edit profile. 



On a mobile or tablet browser, the Edit profile button is located under the menu button.



This will take you to the Profile Information screen.



From the Manage drop-down menu on the profile screen, select Edit Details



Update your information as needed.


Remember, your mobile number or email cannot be changed if it’s your authentication method - this is how to sign into Payble. 



Click Save Profile to confirm any changes.