Accessing Your Council's Payble Site
Additional Information
| Before you start: Always sign in with the same method you used the first time, because your account, plans and payment history are linked to it. Payble can't combine accounts or change your sign-in method. Mobile (SMS) sign-in works for every council. Email and WhatsApp are only available if your council has turned them on. |
- Ways to Access Your Payble Site
- How Can I Sign In?
- How It Works
- Always Use the Same Sign-In Method
- Common Questions
Pay your rates, water, animal registrations and other council fees in one place. You can settle a bill, set up a payment plan or check your balance. There are a few ways to reach your council's Payble site, and signing in takes seconds.
Ways to Access Your Payble Site
There are three ways to reach Payble:
- Scan a QR code — found on notices from your council, such as rates, water, animal renewal and infringement notices.
- Your council's website — look for a "Pay something" or similar payments page, where your council will link to Payble.
- Google search — search for your council's name with the word "Payble" to go straight to your council's Payble page.
There's no password. Payble sends you a 6-digit verification code to confirm it's you.
How Can I Sign In?
| Sign-in method | How you get your code | Availability |
|---|---|---|
| Mobile number | Sent to your mobile by SMS | All councils — the standard sign-in method |
| Email address | Sent to your email inbox | Only if your council has enabled it |
| Sent to your mobile by WhatsApp | Only if your council has enabled it |
If you're unsure which options your council offers, contact your council.
How It Works
Step 1: Choose your sign-in method
Enter your mobile number or email address on the Payble sign-in page.
Step 2: Receive your code
A 6-digit verification code will arrive on your mobile or in your inbox within seconds.
Step 3: Enter the code
Type the 6-digit code into Payble to verify your identity.
Step 4: Access your account
You're in! You can now view your rates, manage payment plans and make payments.
Always Use the Same Sign-In Method
| Important: Your account is linked to the sign-in method you chose when you first registered. For example, if you registered with your mobile number, always sign in with that same number. Your payment history, plans and account details are all tied to it. Payble can't combine accounts or change your sign-in method. This protects your payment details and keeps your account secure. If you think you registered with the wrong method, contact your council for help. |
Common Questions
| Question | Answer |
|---|---|
| I didn't receive my code. What should I do? | Check you entered your mobile number or email address correctly. For SMS, make sure you have mobile reception. For email, check your junk or spam folder. Wait a minute, then try again. If it still doesn't arrive, contact your council. |
| Can I switch from SMS to email, or the other way round? | No. Your sign-in method is set when you first create your account and can't be changed. Always sign in with the method you originally used. |
| My council doesn't offer email or WhatsApp sign-in. What do I use? | Use your mobile number. SMS sign-in is available for every council and is the standard method. |
| I've changed my mobile number. Who do I contact? | Contact your council directly. They can update your contact details. |