Need Help?
If you're experiencing any issues with your account, payment plan, or payments made through Payble, your first point of contact should always be your local council.
Who to Contact
Always contact your council directly — regardless of the issue. Your council is responsible for managing your account and is best equipped to assist you with:
- Questions about your account or balance
- Setting up, changing, or cancelling a payment plan
- Missed or failed payments
- Payments that don't appear to have been applied to your account
- Questions about charges, fees, or instalment amounts
- Technical difficulties using the Payble platform
- Updating your personal or contact details
Your council has access to your full account history and works directly with Payble on your behalf. Contacting Payble directly will not resolve your issue faster — your council is the right place to start every time.
How to Find Your Council's Contact Details
Your council's contact information can be found:
- On your original notice
- On your council's official website
- In the Payble portal by clicking towards the top corner of Payble, or the menu button and clicking Help
What to Have Ready
When you get in touch with your council, it helps to have the following on hand:
- Your notice or reference number
- Your name and address
- Details of the issue (e.g. payment date, amount, any error messages you saw)
A Note on Payble
Payble is the payment platform your council uses to offer flexible payment options. While Payble powers the technology behind your payments and plans, your council remains responsible for your account. Any changes must be made through your council.
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