The FAQ listed within this document are specific to the Payble platform and will not contain information regarding a specific Country, State or Council.
Please contact your Council if your question is not answered below - this can easily be done by clicking the Help button in the top right corner of the Payble application.
What is Payble?
Payble is a digital payment platform provided by Local Governments within Australia and New Zealand. It allows ratepayers to make flexible payments towards their rates or pay in full, using secure online methods.
Who can use Payble?
Any ratepayer with a mobile phone or email (if supported by your Council) can use Payble. Each notice (water, rates, infringement or other) may include a unique Payble QR code, which links directly to the property and allows you to set up a flexible payment plan or make a one-off payment.
Who do I contact for help with Payble
For assistance with using Payble for paying rates, water usage, infringements or animal renewals, please contact your Council directly.
Do I have to use Payble?
No. Using Payble is optional. You may continue to pay your rates through any of Council’s other approved payment methods.
Is Payble accessible on all devices?
Yes. Payble works across mobile phones, tablets, and desktop computers. You can also save Payble to your device's home screen for easier access. If you experience any accessibility issues, please contact your Council using the Help button in the top right corner
What languages does Payble support?
Payble is currently available in English only, with no alternative language options built into the platform.
Can I use Payble in my preferred language?
While Payble doesn't offer built-in language options, you can use your browser's translation feature to view the platform in your preferred language. Most modern browsers — such as Chrome, Safari, and Edge — include automatic translation tools. Refer to your browser's help documentation for instructions.
Is the translation provided by Payble?
No. Any translation is provided by your browser and is not supported or verified by Payble, so accuracy cannot be guaranteed. For critical payment information, we recommend seeking assistance in English or contacting your Council directly.
Can I make a one-off payment if I already have an active payment plan?
You can, but it requires caution. If a one-off payment is made close to a scheduled deduction, both payments may be processed, resulting in a duplicate deduction. If you'd like to pay ahead of schedule, use the Pay Early option instead — it's the safest way to bring forward a payment without disrupting your plan.
When should I not make a one-off payment?
Avoid making a one-off payment if you have recently had a deduction processed or if you have an active payment plan. It can take up to 5–10 business days for recent deductions to appear in your statement, meaning a payment may still be processing even if it's not yet visible. If Payble displays a warning about recent activity or an active plan, use the Pay Early option or contact your council instead.
How do I request a refund if I have overpaid?
Refunds are handled directly by your Council — Payble is unable to process refunds on your behalf. To get in touch with your Council, tap the Help button in the top right corner of the Payble app and expand the Contact Council section.
Is there a fee, or charge for using Payble?
No. There is no fee for using the Payble platform; however, your Council may charge a surcharge on payments. You will need to agree to any surcharges before payments are processed.
How do I save Payble to my personal device when using Chrome?
Is Payble Australian?
Yes. Payble is an Australian company based in New South Wales and backed by the Commonwealth Bank, Australia’s largest bank.
Is Payble secure?
Yes. Payble complies with Australian and New Zealand data protection laws. All payments are processed securely, and sensitive data is encrypted.
How do I access Payble?
You can access Payble by scanning the QR code on your rates notice or by visiting the Council’s website on your phone or desktop. You will receive a One-Time Password (OTP) by SMS or email to verify your login.
What payment methods are supported?
Payble accepts payments from Australian and New Zealand bank accounts (in their respective countries) and debit or credit cards. You can choose to make one-off payments or set up a flexible payment plan. AMEX can be used if supported by your Council.
How do I set up a flexible payment plan?
After scanning the QR code or visiting your Councils website, select your preferred payment frequency—weekly, fortnightly, or monthly—and follow the prompts to complete setup. You will receive confirmation once your plan is active.
Can multiple owners have a plan for the same property?
No. Only one active payment plan can exist per property at a time. Secondary owners or ratepayers can still make a one-off payment towards the property; however, depending on the plan type in use, these one-off payments may cause the existing plan to rebalance, adjusting future scheduled payment amounts accordingly.
I've sold my property, what do I do?
Selling your property does not automatically cancel your payment plan — you'll need to cancel it yourself. You may receive a notification prompting you to do this.
Can I change or cancel my payment plan?
Yes. Log in to Payble and open the property account you wish to update. From the 'Options' menu, select ‘Cancel’ or ‘Change Schedule’ and follow the prompts. A confirmation notification will be sent when the change is complete.
Can I skip a payment?
If you are on a flexible payment plan, you can skip a scheduled payment by selecting 'Skip next payment' from the plan's manage menu. Autopay users cannot skip payments, as the total amount is automatically paid on the due date.
How do I change my payment method?
You can update your bank or card details at any time in Payble. Select your existing plan, choose ‘Change Payment Method’, and follow the prompts to add a new payment method.
What happens if a payment fails?
If a card payment fails, Payble will notify you by SMS or email (depending on how you sign up to Payble) and reattempt payment two days later. Failed bank account payments are reversed by your bank, and Payble will send a notification to your authentication method if this happens.
How long does it take for payments to process?
Card payments usually process immediately. Direct debits from bank accounts can take up to three business days to settle – these payments are subject to the requirements of the banking network, and this delay is not specific to Payble. All payments scheduled on weekends are processed on the day they are scheduled; however, banking transactions will remain pending until the next business day.
Will I receive payment reminders?
Yes. You will receive a reminder before each scheduled payment. This reminder allows you to ensure funds are available or to adjust your plan if required.
Can I reduce the number of notifications I receive from Payble?
Yes, you can reduce the number of notifications that are sent; however, Payble is required to notify you of any failed payments and changes to your plans, so these are unable to be disabled. You can disable reminders and payment-successful notifications or change the method in which they are sent.
What is a Direct Debit Service Agreement (DDRSA)?
The DDRSA outlines the terms of your direct debit payments through Payble. You can review the agreement at any time through your Council’s website.
Where can I view the Payble Terms and Conditions?
You can view Payble’s Terms and Privacy Policy at: https://payble.com.au/privacy-terms
Can I manage multiple properties, or infringements in Payble?
Yes. You can add and manage multiple properties and infringements (also water payments if supported by your Council) all under one Payble account by scanning each notice's unique QR code.
What should I do if I sell my property?
If you sell your property, you should cancel your Payble payment plan before settlement to ensure no further payments are processed.
Who do I contact for help?
For assistance with Payble or your rates, please contact your Council directly.
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