Accessing Payble

Accessing Payble

Payble is the platform your council uses to help you manage and pay your rates. To access your account, Payble sends a 6-digit verification code to confirm your identity — no password required. You can sign in with your mobile number (SMS) or, if your council has enabled it, your email address. 

There are three ways to get to Payble:

• Scan a QR code — found on notices from your council, including rates, water, animal renewal, and infringement notices.
• Your council's website — look for a "pay something" or similar payments page. Your council will have a link to Payble there.
• Google search — search for your council's name and the word "Payble" to find your council's Payble page directly.

How can I sign in?

Mobile number (SMS) A 6-digit code is sent to your mobile via SMS. This option is available for all councils and is the standard sign-in method.

Email address A 6-digit code is sent to your email inbox. This option is only available if your council has enabled it. Contact your council if you are unsure.

How it works

1. Choose your sign-in method — Enter your mobile number or email address on the Payble sign-in page.
2. Receive your code — A 6-digit verification code will be sent to your mobile or inbox within seconds.
3. Enter the code — Type the 6-digit code into Payble to verify your identity.
4. Access your account — You're in! View your rates, manage payment plans, and make payments.

Important: always use the same sign-in method

Your account is linked to the sign-in method you used when you first registered.

For example, if you signed up with your mobile number, you must always use your mobile number to sign in. Your payment history, plans, and account details are all tied to that method.

Payble cannot merge accounts or switch your sign-in method. This rule exists to protect your payment information and keep your account secure. If you believe you have signed up with the wrong method, please contact your council for assistance.

Common questions

I didn't receive my code — what should I do? Check that you entered your mobile number or email address correctly. For SMS, check you have mobile reception. For email, check your junk or spam folder. Wait a minute, then try again. If the issue continues, contact your council.

Can I switch from SMS to email (or vice versa)? No — your sign-in method is set when you first create your account and cannot be changed. Always sign in using the same method you originally used.

My council doesn't offer email sign-in. What do I use? Use your mobile number. SMS sign-in is available for all councils and is the standard method.

I've changed my mobile number. Who do I contact? Contact your council directly. They will be able to update your contact details.